1. One selection per member

Your invitation is personal to you and covers one gift. It cannot be transferred, and one person cannot hold more than one active invitation.

2. Credits

Membership, joining and lucky-draw credits are applied to a selection according to the credit rules shown on the balance screen. They are not transferable, cannot be exchanged for cash, and are not multiplied by sharing an address or a household.

3. Introductions

Members introduce five guests before confirming a selection. Introduce other people, not yourself. A guest's mobile number and email must be different from your own (including the delivery contact and the person accepting your delivery). Each person can be introduced once, by one member: the first introduction counts. Introductions that use a member's own numbers, people who already hold an invitation, or numbers that cannot be reached are not credited. Credits for introduced guests are issued when their invitation is created and may be reversed if the introduction turns out to be a duplicate or a misuse.

4. One household, one offer per person

Where the same delivery address is used with different names and numbers, the concierge may ask for a photo ID to confirm that the recipients are different people. Members of one family may each hold an invitation; the offer does not multiply by using more than one name at one address.

5. Your address

Gifts are delivered only to the address you confirm in the portal, including the house or flat number. Before dispatch the concierge re-verifies the address and may call the delivery number. If the address is incomplete, delivery waits until it is confirmed.

6. Accepting the delivery

If someone else will accept the gift on your behalf, tell us their name and mobile number in the portal. The delivery partner may ask the person accepting the gift for a photo ID.

7. Misuse

Where the portal or its offers are misused — self-introductions, duplicate accounts, false addresses — the concierge may cancel the selection or credits and decline delivery. Decisions are taken by the concierge team and shared with you on WhatsApp or email.

8. Your details

We keep only what delivery needs: your name, contact details, delivery address and the choices you make. IDs shown for verification are checked, not stored; we record only that a check took place. Details are kept for the programme plus twelve months and removed on request.

Questions: message the concierge on WhatsApp.